If nobody is holding my Bitcoin deliberately, then unfortunately it follows that incompetence in running a Bitcoin wallet service is being displayed. I don't think it's lame to call things what they are.

I'm sure it's not easy to build these kinds of services, and the app in general seems very nice. I hope that this is fixed and that similar issues can be avoided in the future, and that better performing systems are put in place with your new investment.

I appreciate your apology for the inconvenience. I'd rather use the standard support channels to fix this issue and report here how it's going without any special treatment for speaking publicly.

However, if there's any information I can provide following the resolution of this issue that will help you sort the issue for other customers, I'm willing to help where I can.