On 28 March I had to block the card after I noticed two unauthorized transactions in my account. Since then the card balance ($1567.58) is locked.
Can I get my money transferred to another card, please? Ticket #76159
normally when a chargeback form is filled (which is the case in your situation as I can see), the refund goes to the same card. It could very well be that yours cannot be processed because you had blocked your card yourself.
Getting the money back could be much more complicated in such case, not to mention transferring it to another card - what you should have done really, is wait for the official 14 days for the issue to sort itself out via the standard MasterCard processing rules..