I spoke today with a Community Manager from Matchpool (Arnaud Gaboury) and this is what he had to said about the "Refund Option":
"that is in fact a private agreement between one buyer and one seller and this agreement does not involve Matchpool"
Also, according to Ram Avissar (CM)
"AGAIN WE NEVER OFFERED A REFUND, we simply matched a seller with potential buyer"
Mendax, the following is taken from our announcement regarding the resale option you are referring to:

Please show me when we ever promised to refund you? Also, please point out 1 ICO ever to exist that did such thing?
You spam my entire Slack channel with abusive remarks stating among other BS that I work for you since you paid me... now you are taking our mature responses to your smart ass comments, out of context to prove your point...
I have one suggestion for you and that is GROW A PAIR, this field is clearly not for as you can't stand the hit. I'll advise you to buy some government bonds or something because obviously you are not dealing well with the Alt's pressure.
I'll make you a gustier for karma and try to find you another buyer so we will stop hearing from you. PM me the amount you contributed and I'll get back to you.