To be honest, I couldn't trust this exchange from the beginning as they didn't charge any commision on transactions, so how the hell they could make money then? By stealing from people, of course!

Apart from this, no verification of personal data was needed upon registration, very strange when it comes to dealing with money.

so far I just believe that he was very unprofessional, and still is... we should've spotted it.
I might be wrong of course