Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Apparently input my email incorrectly because I never received a receipt for the order by email (so I don't have the order #).
My order was in Sunday, funds sent Monday afternoon. I've submitted a support ticket (no response) and a support email (no response). For my full personal info, you can look at those requests, not gonna post it here, but I don't have an order #. Email is isaiah.everin@gmail.com.
MtGox gave me a number separate from my account number for your service, a number that's always worked before, but this time your service asked for it to start with M and end in X. Wasn't sure why, so I just appended that to the number I had. Apparently you needed this number: M70139749X, and I gave M139749X.
My ZipZap Info: Amount to Pay: $159.95, Account Number: 931322408
[edit] Oh, everyone is getting screwed out of their money lately. You guys should just halt operations if you have this many people's money sitting in limbo without any hope for retrieval since you have no actual support staff.
My order was in Sunday, funds sent Monday afternoon. I've submitted a support ticket (no response) and a support email (no response). For my full personal info, you can look at those requests, not gonna post it here, but I don't have an order #. Email is isaiah.everin@gmail.com.
MtGox gave me a number separate from my account number for your service, a number that's always worked before, but this time your service asked for it to start with M and end in X. Wasn't sure why, so I just appended that to the number I had. Apparently you needed this number: M70139749X, and I gave M139749X.
My ZipZap Info: Amount to Pay: $159.95, Account Number: 931322408
[edit] Oh, everyone is getting screwed out of their money lately. You guys should just halt operations if you have this many people's money sitting in limbo without any hope for retrieval since you have no actual support staff.
Thanks for your inquiry. We logged new support issues everyday just as most tech companies do. We also solve these problems on a daily basis. It takes time to resolve issues when the customer has made an error on their order.
Have you logged your issue thru our main support channel? bitinstant.com/contact
You can find your order ID and/or quote ID by going back in your browser history when you placed your order.
Thanks!
Does this thread resolve any issues like the above? Do you have any idea how long this will take? It is a really simple issue to correct (2 numbers missing from an order in a database), and according to the posts in this thread, people are waiting over a week to see their money.
I need this money, I didn't think I was using a service that would hold my money for this long without a response (and probably won't be using the service again). If there's nothing you can actually do to help these issues, I don't know why Mt. Gox pointed me here.
You can see in just 1 page of posts that your support staff under bitinstant.com/contact don't respond to support tickets in a timely manner considering the volume of money they're moving. I've never seen a reputable site that is dealing with this volume of money take more than a day to fix an issue.
We did not make any error in your order which caused delay. All issues take some time to resolve. This is a thread for customer issues so that is why you see so many of them. If you have submitted your issue to our main support channel then it is in queue and it will be fixed shortly. Thanks for your patience.
My order was messed up not due to an error of my own and I have been waiting 14+ days now.