I have problems sending INCENT to my Bittrex account with the latest waves lite client. For test purpose I used a small amount less than 1 INCENT first. Deposit is not shown after a few days but the transaction can be seen using the explorer. I used the given deposit address without a prefix as shown by Bittrex. There were no restrictions mentioned compared to waves.

Then I opened a Bittrex ticket and got the following answer: "incent/waves addresses need to hold greater than 1 coin before we credit it to your account." This is well known for WAVES, but there is no such info for INCENT.

Is this correct, is there a minimum amount, is it necessary to transfer more than 1 INCENT?
Do I need a prefix?
Can I get my transfered Incent back and what to do?
What is the maximum time window for an INCENT transaction to Bittrex?