I just found out that you can't verify your account if you're not from the UK they didn't mention any of it on their website.. what a waste of time and money .. support is the worst.... seriously get your shit together .. i wouldn't recommend this debit card provider for the moment i will be looking for some other providers ..
I am not from the UK, and i have verified my account.
Well, that was almost a year ago, so i don't know if anything has changed since then.
I am still waiting for an answer support guys :
https://bitcointalk.org/index.php?topic=1392468.msg18634693#msg18634693