I currently work 7 days a week and FAR more then 8 hours a day. We are in the process of hiring more staff.
You're not the problem and I'm sorry for directing a harsh tone at you. Please accept my apologies.
The problem is your boss and his questionable business ethics.
I believe he has the best of intentions and he wants to resolve everyone's issue. We are facing a large amount of volume, upgrading our current software solution to better serve you, fixing technical issues which hold back orders, and all while trying to be as available and open about our current situation as possible in almost real time. I completely understand your frustrations and I am doing my best to improve BitInstant we can bring you the service you all expect.
The majority of our orders are actually instant. We just need to better serve our customers who are stuck in the pipeline for whatever reason. I can assure you that it's all I think about everyday, all hours. I am very sorry for your delay.