Re: Official Newbie BitInstant Support Thread (Active Customer Support)
I'm on the 4/8 list and have been trying to stay patient. I haven't received any emails or pm's and didn't contact bitinstant through their support page, so I'm just wondering if my issue is with level 2 support or something? There's my Mt. Gox account since i never provided that before. Thanks!
Zip Zap Account #334717899 (payment confirmed)
Quote ID 74c415c4-ddfd-4cd8-9a37-2ed2408fc51f
Event ID 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5
Destination exchange MtGox
Destination account M57147593X
Order event log
Timestamp Event ID Event type
Sun Apr 7 19:35:03 2013 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Quote for new transaction
Zip Zap Account #334717899 (payment confirmed)
Quote ID 74c415c4-ddfd-4cd8-9a37-2ed2408fc51f
Event ID 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5
Destination exchange MtGox
Destination account M57147593X
Order event log
Timestamp Event ID Event type
Sun Apr 7 19:35:03 2013 6e31cb2e-df7f-4401-b1dd-2d6cec563aa5 Quote for new transaction
Gave your order another push.
It's been a 10 day wait for me and my event log is still stuck at "Quote for new transaction".
https://www.bitinstant.com/order_status/74c415c4-ddfd-4cd8-9a37-2ed2408fc51f
I don't think I did anything wrong.
I received this info from ZipZap. Maybe it will help in some way
Merchant order ID
4cad1b9f-06fc-463c-92eb-cd532d4dc66d
Customer account ID
334 717 899
Payment code
15557068
Status
Paid
Amount
105.00 USD
Final full order amount
108.95 USD
OH NO!!! I must save the baby that is getting rained on!
I just gave your order a manual push. If you don't see any resolution in 24 hours let me know.