Re: Bitinstant investigation - community effort.

Quote from: Bjork on April 18, 2013, 12:51:02 AM

Quote from: URSAY on April 18, 2013, 12:22:55 AM

Yes you just provided me with your successful order info again. I've shown you proof that you had the funds on the same day you placed the order.

https://blockchain.info/address/1fiY3FCc8TVDufmxB7q7Hxhz8dHsaLajT

If I am missing something here? Please point it out to me.

I placed two orders. I told you this many many days ago. This is a PM that is in your inbox....

Quote from: Bjork on April 09, 2013, 12:02:46 AM

Hi, I managed to recover the quote ID'S

I made two transactions:
quote ID:c5c31bbb-478e-4c5c-865f-cc98cfb6786b (btc never received)
event ID: 00443194-f318-4463-a95c-a0b27644605b
and
quote ID: a024fe8a-c8b2-4edf-a792-e5811bc5d466 (this one went through)
event ID: 3d733dc1-f1df-4624-bc60-3fc95d657606

Both of these were destined for this btc address: 1fiY3FCc8TVDufmxB7q7Hxhz8dHsaLajT

and only one of them arrived but both say "complete" on bitinstant when you check the status of the order... but you can clearly see that only one payment was sent to the above bit coin address.

Thank you for providing the quote ID with the problem. We are dealing with a lot of volume and working on improving our customer support. I apologize for any confusion. Did you log the correct/BAD issue at bitinstant.com/contact ?