Sorry to hear that, but have you tried to contact them? If you did it already then what is their answer? 11+btc is good amount, usually they need to do some investigation first for big withdrawal amount but two weeks is too long imho. Waiting for FJ to clarify about this issue.
After the first few emails they said it should be completed within a week. Now they just ask me to wait patiently with no information other than "We are contacting mutual investigation, and will update you soon."
I'm holding off my deposits (
BTC1+) Until this gets cleared up
Two weeks is ridiculous to wait for a big win
What happened to the casino rep Natalie She started improve this thread a lot from the shills and post count farmers that have replaced her the last few days.
It make me on hold of big deposit.
I really hopes big withdrawal issue can be solve fast. 2 weeks quite long online.
The operation should be fast and direct.
Fortune jack is like a representative of bitcoin "casino" type website. i hope it do it as good way and become example of other website.