TICKET #1053
I sent 400EUR at 8.4. to my account 10464. Still I have nothing in my account on Bitstamp! You don´t answer, you don´t take care about ticket, so what do you do to solve the problem?! It is 10 minutes job to look to information I provided and assign money to my account or send it back to me!
So be so kind and explain to me what is going on.
Thank you!
They answered just a few minute ago, so it really seems they are just overload, which is not good, but may happen.
Dear Michal,
The problem was that you transfer did not include your 'Message' number and so it did not get sorted automatically. However we now received the needed information in order for us to be able to locate your transfer. Once we locate and process it and your funds are added to you account you will receive an email notification.
Best regards,
Marko Rogan
19.4.
I just got my money on Bitstamp account, finally!
I sent 400EUR at 8.4. to my account 10464. Still I have nothing in my account on Bitstamp! You don´t answer, you don´t take care about ticket, so what do you do to solve the problem?! It is 10 minutes job to look to information I provided and assign money to my account or send it back to me!
So be so kind and explain to me what is going on.
Thank you!
They answered just a few minute ago, so it really seems they are just overload, which is not good, but may happen.
Dear Michal,
The problem was that you transfer did not include your 'Message' number and so it did not get sorted automatically. However we now received the needed information in order for us to be able to locate your transfer. Once we locate and process it and your funds are added to you account you will receive an email notification.
Best regards,
Marko Rogan
19.4.
I just got my money on Bitstamp account, finally!