I make a post on their service discussio for see what they have to say
Good (or badm damn really bad! ) to see. Have you contacted their support?
YES. I went to live SUPPORT chat, they said, crypto was volatile and risky. Wouldn't give explanation for drop, but did
lie to me saying it happened on other exchanges too. That was going nowhere fast, so I emailed them, asking an explanation. NO response to my question, but did email me that I am BANNED from chat. They don't want me telling other ppl they are scammers.
Hello,
First of all we are sorry that you took a significant loss on your trading activity. Unfortunately trading is very risky, especially such volatile and low liquidity instruments as crypto currencies.
At this point we would like to emphasize few facts:
1. Civilized way to resolve such issue would be to file an official complaint and wait for a response.
2. According to our Terms and Regulations, we have 30 days to refer to client's official complaint.
3. NONE of above screenshots present the chart from our LTC liquidity provider, which is clearly stated in Contracts Specification on our website