Ursay, whether you know it or not, you are involved in a  Ponzi scheme.  That is the reason such "issues" take so long to resolve.  Come on man.  This isn't "where there's smoke there's fire".  The building is burning down and the flames can be seen for miles.  As you can see on Bitinstantscam.com, nearly half of all transactions are NEVER received.  I suspect that some of these probably will be resolved as cash comes in from new orders and fills the hole from existing orders, but that's a PONZI SCHEME.

Bitinstant's code works programatically.  It used to and it still does whenever you have money.  Blaming technical issues is false and transparent.  People would be much more lenient if they were told the truth.  Maybe Charlie or whomever is responsible for the massive hole in your books would be arrested or sued if the truth came out.  But the company might survive and you might get to keep your job if a public mea culpa is issued and those responsible for the mess are publicly tarred and feathered.  For whatever reason, people still have blind faith in Bitinstant despite overwhelming evidence of misappropriation of customer funds.  There are literally 300 pages of complaints in the main support thread and yet people are still sending money.  That kind of trust is rare and shouldn't be squandered.  But the tumor - whomever it is - must be removed from Bitinstant quickly or you'll all wind up listed on an indictment.