Hello,

Tried to test exchange using $20 on btc-e to transfer it to mtgox and while waiting i have seen these messages from service

Timestamp    Event ID    Event type
Sun Apr 14 23:17:26 2013   xxx   Quote for new transaction
Sun Apr 14 23:18:02 2013   xxx   New Order
Sun Apr 14 23:16:19 2013   xxx   MTGox Order Loading
Sun Apr 14 23:16:20 2013   xxx   BTC-E coupon deposited at BitInstant account
Sun Apr 14 23:31:17 2013   xxx   BTC-E coupon deposit failed

As stated above i see "BTC-E coupon deposited at BitInstant account" but no funds on mtgox...
I haven't received mtgox funds yet and btc-e coupon is not working (already used) - tried it after failure of bitinstant system.

Reply from customer support:
"I would recommend creating a new order with a new coupon. Better luck next time!"

"Better luck next time" ? :-) is this a lottery or i am missing something?