Dear customers!

Thanks for reaching out.

It is 6pm now in the European Union and the banks are closing for a long weekend.

At Monday there is Labour Day which causes delays in card top-ups and bank transfers at our services.

Due to Labour Day or May Day (May 1st), Bitwala’s payment clearing system will not operate.

All bank transfers and pending card top-ups will be processed starting Tuesday, May 2nd 2017 at 9 AM CET.

As we are bridging the bitcoin to fiat currency world, we are not yet 100% independent of banks and payment processors and their opening hours.

We are working hard on it to deliver 24/7 and instant payments and we promise to work as hard as possible to deliver the fastest service possible.

Usually this is possible for the vast majority of the weekends and mid nights, unfortunately not yet for longer holidays e.g. Eastern and Christmas or labor day.

Our company is still a small startup and we always deliver our promise to execute transaction and reply to to queries within one business day.

Thanks for your understanding and patience. Please feel free to reach out to our support at bitwala io email address, we are happy to help you.

Best regards,
The Bitwala team