So now im talking to a CS agent named Melissa. She says to be that my withdrawal isn't processed because my deposit wasn't wagered 3 times. I made a straight deposit without a bonus and have played BJ way over the 3X bullshit clause. She says table games = 10%. These folks must be smoking crack or something. They are trying to tie my DEPOSIT into a BONUS situation. They done lost their damn minds!
Hi Lucky7btc, It's not about the wager, it's because you got duplicated account. We only allow One person per one account. You need to follow our procedure to complete your withdrawal. If you are not follow our rules, we can't do anything.
Best Regard,
Jack
Marketing Manager
There is no duplicated account that i am aware of. I tried to login to the account that was said and im unable to. The account in question has deposits without any bonuses. So this should not be an issue to why im not paid! As I stated I do not have any form of ID to send you. So are you planning on stealing my winnings?
Im very sorry your inconvenienced causes, for bitcoin user are instantly deposit and instantly withdraw.
But why your account couldn't withdraw?
1.The reason you can't withdraw it's because you have duplicated account, and also you have signed in with different country as know as you using VPN.
2.You did not follow our instruction to upload your proper document, we found that your uploaded of your fake disable picture are crop from google website you can check here.
http://www.amsvans.com/blog/als-has-become-the-deadly-enemy-that-veterans-least-expect/.
So Please upload your ID document, and we can process your withdrawal as soon as possible. Thank you