Hey Everyone,

Let me start off by saying that the issue with Lucky7BTC was taken care of last week, and the player was paid out in full. Danielle, who was in charge of this matter, is one of our newer live chat members and we have let her know about this situation so it doesn't happen again.

As for hodeatama, it is standard procedure for us (and many other online casinos) to request KYC on players who appear to be using multiple accounts, which was the case with this player.

Thanks,
mBit Casino