Geez, try not to let it get you that down in the dumps.  I hear what you're saying, and though I've not experienced the same level of bullshit with them, I believe it.  People have much the same thing with Yobit and all the other exchanges.  They're run by people who should never go out in the sunshine, much less run any sort of money-based exchange that requires a certain level of customer service.  You'll note that online stock brokers rarely have this kind of criticism leveled against them, because they know when you deal with people's money you need to have a good relationship with them.  Sounds obvious, but these bitcoin exchanges just do not get it.