That's the funny thing. The first responded to my email say that there was a BTC-e Code. When I attempted to redeem the code, I got an error stating that it had already been redeemed. I let them know and then they sent me an email showing me the last IP's that accessed my account and that was the end of it in regards to any type of communication from their support.

Shouldn't they be able to see who it was that redeemed that code and possible reverse the transaction as it is a fraudulent one?

This is what is so frustrating to me, that I am up in there air as to what they are doing to remedy the situation. Don't know if they are going to do something about it or leave me holding the bag. Their silence is killing me.