I submitted requests through the built in support system and emailed the support email. It's been 5 days and still no response. I know it's not much but it's very infuriating. The site was down for a few days and when it came back up, I noticed a "Debit_AP" (auto-payment) in my transaction history that had no transacton ID. It was marked confirmed, yet  never received it. Address was correct, as I received a much smaller autopayment a day later to the same address that did go through. The fact that I never received any reply to any of my requests is really pissing me off.