I will say that they don't make it easy and there were lots of bumps along the way, but I did get my IOTA to show up again. Get on the IOTA slack and someone will help you eventually, but you have to have a lot, and I mean a lot of patience with IOTA. That being said, I wouldn't say they've stolen any crypto from anyone.
I want everyone to try to contemplate how IOTA would look if the number one priority was to help people who didn't bother to claim in time and do hands on daily tutoring rather than actually create the technology... It is *us* not *you* who has to have an insane amount of patience with people who didn't bother to follow the right procedures in the first 4 months and thus ended up costing us tens of hours of manual work that could've been much better spent on doing productive things.