I realize I'm a little late to this party, but earlier last year I had purchased pre-fork ETH on Poloniex. Its been months since i had logged in, but I recently done so expecting to have ETC and post-fork ETH in my account.  Instead I only found ETC.  I looked through the transaction history of the account and don't see anything suspicious.  I've attempted to contact Poloniex support several times over the last two weeks and have had no response from them.  Watching the price of ETH double during this time I've gone ahead and exchanged my ETC for ETH.

First, is my assumption correct that I should have both ETH and ETC in my account?  2nd, is there any other way to contact Poloniex support other than their online ticket system?

Thanks,
-Rob