Same thing for me, I was waiting my withdrawal for more than two weeks, and the request disappeared and bitcoin went back to the balance. Nine guys reported me the same thing...
Epay stops replying messages like if the apoll0nakos was the only one to have troubles with your service "Wish you have contacted us sooner". You must know if you reset lots of withdrawal requests or not, and if it is a guy of your team please communicate each other! Your communication is really disastrous.

Would it be possible to explain clearly what you are doing.