Check with support about withdrawals issues and they will solve it out for you manually.
sometimes need admin's confirmation for security reasons.
I tried, but chatbox was closed before I could see the answer. And I still can't withdraw.
And I didn't do anything wrong, I was just playing around with free faucet (0.02mbtc) for a few days until I got lucky and managed to make it up to 2mbtc.
You shouldn't really have a faucet if you don't let people to withdraw.