Re: Official Newbie BitInstant Support Thread (Active Customer Support)

I submitted a ticket on April 11th and I still haven't heard back from your support staff. What gives, ursay, I thought I just had to be patient?

April 2nd
Funds sent (after both fees): $303.39 USD
Received: $267 USD
Missing: $36

April 10th
Funds sent (after both fees): $302.43 USD
Received: $164 USD(!!!!)
Missing: ~$138
You charged me $214 for coins that were trading at $116. I remember checking bitcoinity directly after placing the order on bitinstant. It was not $214 then and it wasn't $214 when I paid through moneygram. You straight up stole half of my money in this instance.

April 12th
Funds sent (after both fees): $451.27 USD
Received: $361 USD
Missing: ~$90
Bitcoins were trading for $105 when I paid for this order, you charged me a rate of $128 per coin. This was the only order that mattered, you guys really fucked me on that one.

Look, I've laid it all out for you, I can prove that you guys have taken hundreds of dollars from me. Can you just give me my money?

You logged all 3 of these in one ticket? Have you verified your execution prices at bitcoincharts.com ?

My apologies, I should have been clearer. No, I didn't log all three issues on one ticket. I have outstanding tickets for April 10th and the 12th, the April 2nd one seemed trivial at the time, but now I'm going to log a ticket for it after I get home today.

I cannot check bitcoincharts on my phone, their site doesn't work on mobile devices I guess. Actually, no, why should I check it? It's your job to figure these things out, man. I'm at work myself, I've wasted too much time as it is dealing with this shit.

So what are you going to do about this? I've been waiting for over a week now and I'm not going away.

Logging all of your issues separately is recommended so you can see a solution for each issue.

I am asking you to provide as much info as possible regarding any issues you have. This will further speed up your resolution time. The choice is yours.

blockchain.info was down yesterday but seems to be back online today.

I did log them separately, I have explained this to you already.

I gave you all of the information that I have, I even formatted it for you so you wouldn't have trouble reading it. What else could you possibly want from me?

I need to stop, you have such a knack for infuriating me, Ursay.

I'm sorry that you are upset. My only goal is to help solve your problem. Are you saying you are trying to log this with me or you have already logged all of these issues in the proper support channel?

bitinstant.com/contact

Of course I logged them in the proper support channel, but that doesn't matter because nothing is going to come from those support tickets. Why do you keep linking to your ineffectual support page? Nothing good comes from it.

I want to talk to someone above you, you have been absolutely no help. People are telling me I need to email your fucking CEO to get a refund. Do you know how stupid that makes this business look?

Actually, most to all of the people saying their issue has been resolved have gone thru this support channel i'm providing. That is a fact. It's the process of moving your problem to a team who can find you a resolution.

Your welcome to email our CEO. Just like me he is a person that is trying to help serve you better. I'm not sure calling him stupid would speed up your resolution but that is your choice.