Well, I finally got a reply from Polo & things started moving 
Now my requests are approved vert fast, i'm still using 2k limit per day which is just about 1.1 BTC
Hope the story with Polo is going to have a happy end, too much is at stake.
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Thank you for getting in touch and apologies for the delay in responding.
Please note that withdrawal approvals often take up to 24hours, typically they're cleared much sooner. Unfortunately this wasn't the case here but I can confirm that your withdrawal is now complete.
There are many reasons why this can happen but as you have 2FA enabled then you will certainly minimise the potential for it to happen again for future withdrawals.
We appreciate your patience.
Please note that withdrawal approvals often take up to 24hours, typically they're cleared much sooner. Unfortunately this wasn't the case here but I can confirm that your withdrawal is now complete.
There are many reasons why this can happen but as you have 2FA enabled then you will certainly minimise the potential for it to happen again for future withdrawals.
We appreciate your patience.
Now my requests are approved vert fast, i'm still using 2k limit per day which is just about 1.1 BTC
Hope the story with Polo is going to have a happy end, too much is at stake.