Did you try to refresh you browser? or even try to check your internet connection? if no problem in the said thoughts well i think much better if you leave some message in their account here in bct or maybe provide some screenshot of the problem occuring here so that if the dev will visit on this thread he can easily checkout that there's a problem on one of their player. And for now maybe the best thing to do is to wait for them to reach up on you and if many days will past then its better to file some complain.