I'm being stuck with the BTC withdraw at Poloniex exchange.I did withdraw 0.7 BTC (nearly 1000 USD) without any transaction ID and the status is displayed
"Awaiting Approval    BTC    0.69770054
   
2017-05-13 14:02:52 Address: 1EdQz7eUFuZ6JMvFFepDG1ARurgP"

I posted a ticket 3 days ago since Saturday 13rd May and there is no respond from support team.
Is it possible of losting money here ? Please help and advice