So the question is if we should disable basilisk mode to eliminate all basilisk tech support issues and force people to use native mode?
Do you mean ditch Basilisk and later develop a separate light wallet or not have a non-native option altogether? Light wallets are pretty much considered a given in Cryptoland these days, but putting it aside for a while in order to allow the dev team to breath a little bit won't be detrimental.
I am not aware of any other lite wallet that doesnt rely on a centralized website.
basilisk might appear as a normal litewallet, but remember that there is no centralized website, but rather a stake voted 64 notary nodes that makes it at least distributed.
I think we need to put things in proper perspective. Let us evaluate KMD based on native mode and whatever functionality basilisk mode has is a bonus. I do not think it makes sense to setup a centralized litewallet server officially, but if somebody wants to do it then they are certainly welcome to do so.
Our priorities are of course to stabilize the GUI and enable the more cutting edge features, like smartaddresses. It is strange that I do not see any questions about smartaddresses. I guess everybody fully understands what it is? However considering that the same question about how to get the 5% APR has been asked over fifty times, it seems hard to imagine how people are fully understanding what smartaddresses are.