I tried the chat feature on the site and they answered right away and fixed everything. Very impressive.
Glad to know that you solved the problem with our live support!
TIP FOR EVERYONE: If your cashout wasn't sent in less than 5 minutes (which means that it needs verification for security reasons), and the support is online, you can write to the support team and ask for the verification, so your cashout is sent faster.
Your cashout will be confirmed and sent anyway, but this way you should get it faster
