Just scan your passport and send it to them, what is the problem?
They do this to see if the account is hacked or not when it was inactive probably. Still, asking for a passport scan is stupid if you haven't sent them one before. Keep us updated till its solved please.
i have no problem with providing my passport i just dont know how they will validate the information if ive never provided any information containing names/etc. by their logic i can submit any passport since there is no base to compare it to...
situation still not solved, i own everything related to my account for a couple of years including my gmail which is phone verified and skype and whatever else, just not the wallet becaused i used it for a single transaction...
Did your problem was solved?
nop, not solved yet...
So, what are you waiting for? If you are not intended to provide them your real documents, i can give you my passport or any other documents they need.