any reason for the +20% exchange rates? Its been going on for months now. Why would you do such a thing after providing a great service for all these years.

your exchange rate changes from $1827.45 USD to $1461.95 USD ONLY AFTER your enter the amount? Why not at least show the person when they get to the screen or at the top. Why in a small size and then changed just when you enter how much you want to exchange?