They have payment problems from the beginning.
4 weeks ago a payout needed 4 or 5 days.
Now you must wait more than a week.
If you win much more as you lost, your account will be blocked.
My payout never received (500 mBTC).
Support agent, different departements? Very funny! Because this is a 1 man bookmaker :-)
I believe they are just another version of powerbet.io. Or at least are having the same behavior. Ignoring complaints again them and just posting bumping posts. Until they disappear with all of the client funds.
For me this is very behavior and this is the main reason why I am betting only with the proven bookies.