This is no the right section to post this it should be in the scam section and create the right format I never trade in Poloniex even if members claims they have a very good reputation in the community but they are a big exchange,why would they risk their reputation for such a small amount.
20000USd is definitely no small amount, some people dont even get that salary in a year!
maybe for you its a small amount but for me no, It took me a very long time to get that money!
Why else would they close tickets and not even reply even after 1 month? and they have done it not just to me, read the comments there is another user they did this too