I think the blockchain support is extremely slow. I find it strange why they decline, why have this function then?
Likely because of either you did not click confirm link in the two factor reset request email or a the correct secret phrase was not provided.
Please PM me your wallet details and I will check.
i hate to bump a old topic but i also lost my information for my account, i been trying to contact support for a week and i am a little bit panicking. could you help?