I exchanged BTC for CAD and have had a withdrawal to my bank in process since May 4th. The first time I contacted them they said it can take "up to 15 business days". It's the 17th business day now and no funds have been sent, support responses are canned "we are working on sending you the funds, sorry for the delay". Latest support request is #292751

What has happened to Kraken? are they insolvent?