Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
the chief
on 23/04/2013, 16:42:23 UTC
URSAY, apparently we're still having problems?

Quote ID   a64a0e52-628f-43ec-bb61-d9006ead1ab5
Event ID   583c9902-2f90-4d3d-b73e-bb493d6ea372
Quote valid until   Tue Apr 23 15:47:26 2013

This should have gone through by now.

Your issue is related to Coinapult so I have escalated your issue to them.  Thanks for your patience.


1. No, I haven't tried to contact bitinstant as I've never received a response from them directly with issues in the past, only from you here on this thread.

2. I'm not sure about coinault, I did not use them. I simply did cash > bitinstant > btc wallet address.



1.  If you don't log your issue at bitinstant.com/contact then you risk delaying ANY solution

2.  I am letting you know, your issue is related to Coinapult.  We work with several companies to seamlessly complete your orders.  Once they fix the issue on their end then we can resolve your issue.  Log your issue so it exists in our system please.  bitinstant.com/contact

Thanks.



Ok, will do.