Post
Topic
Board Web Wallets
Topic OP
Issue with Blockchain.info Transaction
by
life1s5hort
on 27/05/2017, 18:42:58 UTC
Hi all,

I am having issue a BTC transaction that I hope someone can help with;
  • On Friday May 26, 2017 at around 12 noon, I logged into blockchain.info and created a new BTC address.
  • Someone sent me 0.0879BTC to the address I created above
  • About 20 min later I logged back into blockchain.info and noticed that the address was no longer listed, but the person had already initiated the transaction on their end
  • I logged into blockchain.info from a different laptop just to see if the issue would be resolved, but still no address
  • I imported the address back into blockchain.info, hoping that blockchain.info would just refresh, but the address is now listed as "Watch Only"
  • The funds are there and confirmed, but when I try to transfer it, I keep getting asked for the "private key", but do not know how to get that information
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Notes:
All computers used are windows 7 and do not have any known issues. I am unaware of how to contact blockchain.info directly by email/phone/chat.

Any help is truly appreciated. I have already lost $30 US since yesterday due to market fluctuations Smiley

Thanks again.