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Thanks.
I seriously give up with you guys. I probably would be less annoyed if you told me the truth with what the issues are and made me wait another week. Instead I post here a few times and you transfer the funds quickly. It's not instant, it lacks totally transparency. Sometimes you win money and sometimes you loose, I'm not looking for a casino run by little kids.

That's very odd. It appears you were logged in our new support system which should not yet be live. When I tested it myself I did not go to the new support system. I'm sorry for any confusion. I am looking further into this situation. Thanks.