Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
hendrix91
on 23/04/2013, 20:11:39 UTC
24 Hours??? There is nothing on the Bitinstant site that says I would have to wait 24 hours to get my loot. If I would have known that I would have stayed far away from you guys as that is not the timeframe I was looking for. This is a bit much dont you think? Is there not anything that can be done to help me out? This was my first and probably last time using your service if this is the type of turn around time it takes.


There are many reasons an order can fail or be delayed and it's not always the fault of BitInstant.  If you provide me with some order info then I could look up your order and try to help you understand what is happening.  Thanks.

I post all my details above. Here is a link if you can not find it: https://bitcointalk.org/index.php?topic=128314.msg1922950#msg1922950

Please can you explain what is the issue in my case and how many days longer it should take to process?

I just pushed your order thru to execution.  Sorry for any delays.

If everything is so complex and there are so many issues, how were you able to just push an order thru to be executed.
Can you not just push mine on through? My life is completely on pause until this goes through, it's so crucial..

We offer many options for transactions on our site and they all involved different processes.  I can personally fix some and others must be escalated.  Thanks.

Well my money is in your possession now, can you just not use a different process to get me some sort of code that I can redeem myself or something?? There is absolutely no way it is this difficult unless you guys are offering something you don't have, or hiding something. Just a few days ago I bought a bitcoin gift card and all they had to do was give me a code. The process was almost instant, but they don't offer bitcoins when they don't have them available...

I know there is a way to solve this, and you're welcome to change my transaction accordingly. I'm sorry to unleash everything on you specifically, but it's undeniable that this entire situation is massively flawed.