According to this quote Cavirtex implemented an inactive account fee. If you do get anything back it will probably have had that fee deducted from it for each month of inactivity.
This user had to provide KYC documents when he registered with Cavirtex, including a color copy of his government issued ID. Did you have to provide the same KYC documents? If you did just send the Kraken the latest versions of those same documents.
Warning: Today I noticed that CAVIRTEX has slyly implemented an inactive account fee.
Their TOS states that you will charged $50CAD per month if your account has not had any trades for a year. This charge will be made in BTC until your account becomes empty. I received no email notification about this, even though I have notification emails enabled (the default setting).
To add insult to injury, the inactivity fee listed in my account transactions is -4BTC. It was made on October 30th, and from a quick check of historical charts it looks like the trading rate was about $210 that day. At that rate they have charged me a fee of roughly $840 for my inactive account. I have already opened a support ticket and I am crossing my fingers that it is a mistake.
*snip*
Their TOS states that you will charged $50CAD per month if your account has not had any trades for a year. This charge will be made in BTC until your account becomes empty. I received no email notification about this, even though I have notification emails enabled (the default setting).
To add insult to injury, the inactivity fee listed in my account transactions is -4BTC. It was made on October 30th, and from a quick check of historical charts it looks like the trading rate was about $210 that day. At that rate they have charged me a fee of roughly $840 for my inactive account. I have already opened a support ticket and I am crossing my fingers that it is a mistake.
*snip*
This user had to provide KYC documents when he registered with Cavirtex, including a color copy of his government issued ID. Did you have to provide the same KYC documents? If you did just send the Kraken the latest versions of those same documents.
*snip*
I registered with Cavirtex a while back, and as requested, I sent all the necessary documents to complete their verification requirements.
I signed their contract, the terms and conditions document. (That forces you into arbitration and releases them from everything, of course).
I sent them a color copy of my government issued ID, front and back.
I was then notified via my account (verification status, screenshot attached) that it has been verified.
This:
, and then this: 
You would think this mean your account have been fully verified. Apparently not.
*snip*
I registered with Cavirtex a while back, and as requested, I sent all the necessary documents to complete their verification requirements.
I signed their contract, the terms and conditions document. (That forces you into arbitration and releases them from everything, of course).
I sent them a color copy of my government issued ID, front and back.
I was then notified via my account (verification status, screenshot attached) that it has been verified.
This:
, and then this: You would think this mean your account have been fully verified. Apparently not.
*snip*