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Re: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money
by
alphateam
on 29/05/2017, 10:11:36 UTC
12 days so far since i order Visa Card . NO Tracking Number No Idea where the card is or when it gonna arrive 108537

No one said that customers will get tracking info, just that tracking info for your package exists, probably so they can check what is going on if you, after some time, don't get your card.

They actually say that . Btw how did you know about your Card arrival ? Did DHL Local office call you or you get SMS etc ?

For those who waiting for card since the 16, this is the answer of my ticket :

   
Wirex Customer Care Team (Wirex)
May 27, 09:54 UTC

Hello,
Thank you for your Wirex card order.

DHL tracking numbers usually become available on the 4th working day after the card is ordered.

The bank is facing problems with the delivery process and tracking codes distribution. It's expected to be addressed during the next week.

We will certainly keep you posted and send you the tracking number as soon as we have it.

Apologies for the inconveniences.