I don't have an order number. I have the account number that I made the deposit to but have not received anything from bitinstant with an order number on it. Just an email from Zip Zap saying the merchant has been notified to complete the transaction. So the issue is on bitinstant's side of things it seems...
Please use the quote button when responding to my posts so I understand what we are speaking about.
Do you have a zipzap acct. #?
The issue is with Coinapult and we are going to help you with a resolution. Thanks.
Sorry about that. The Zip Zap account number was Account #398616557
deposited $503.95 to vouchx voucher. I have received the confirmation of payment by zip zap but not received anything from bitinstant. Thanks for your help!
Like I've mentioned...this is an issue involving Coinapult and they are working on it. Thanks for your patience.
Its a shame because I did two orders at the same time. One was BTC to email (worked fine and now headed to my wallet) and the other one was vouchx coupon. So its coin-a-pults fault but they have already processed one order for me today with no issues. Do I need to contact them?
It appears that this order was executed and sent to the email you provided.
I have made two different orders - Account #196771836 for $503.95 (this one was paid by coinapult - BTC to email)
Account #398616557 for $503.95 (this one has not been paid nor confirmed by bitinstant. This was deposit to vouchx voucher) This order has not been paid as you have said that it was. There is no vouchx code in my email.
What is the email you provided?
The email I provided is
coopercharlie1980@gmail.comThanks for your responses and the help my friend as it is greatly appreciated.
good morning Ursay.
When explaining my issue to you yesterday I accidentally mixed up the two transactions. (one was paid, the other was not)
This is the one that was NOT paid in which earlier I said it was-
Account #196771836 for $503.95 Supposed to be a vouchX
Account #398616557 for $503.95 This one has been paid.
I emailed support about this last night and opened a ticket but here I am 12 hours later and still nothing. Coins have risen over $10 since I have tried to get my loot. So not only am I loosing time but money as well at this point. Please help with this ASAP.