I sent them, but no reply for resolving it yet.  I sent 1 BTC this morning but it's not showing in my WGR balance.  My ETH went thru.  It's been over 30 confirmations at least.

I sent to the BTC address generated and after a few minutes, I refresh the page with the timer still counting down.  After 3 confirmations I decided to close the browser and relogin, but due to site slowness of this mornning, I can't get back in.   I'm in now and I still don't see my updated balance from the BTC deposit.

I had sent support an email this morning with all the info already.