Re: Official Newbie BitInstant Support Thread (Active Customer Support)

Hi BitInstant Support,

I had made 2 order on Apr 10, The API respond from website said they were completed but email respond said not.
Orders details:

Code:

OrderID: 4e04c136-0261-4edf-bca2-8a3780453810
EventID: 4ee12c70-60a0-436f-998b-7f5412902b6f
DestAccount: 46909
QuoteID: 80bbba58-5f53-45c8-b9d6-3b43691f7703
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365547878.52
APIResponse: {"error": {"amount": ["You have only $469.1 available. Check your account balance for details."]}}
FundsSent: $991.1 USD

Code:

OrderID: dbea55ef-9b3e-464a-acb5-f9942364852b
EventID: 1764808f-f358-4298-8690-bca23658e278
DestAccount: 46909
QuoteID: f1a39907-b7ff-4bff-ae72-7c0a41c288d6
User: SYSTEM
DestExchange: bitstamp
eventtype: Order executed
EventSentAt: 1365587967.41
APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}}
FundsSent: $99.11 USD

I made 2 ticket after that but there is no reply until today.
Can you check them?
Thanks for your reply.

There is 2 weeks an still no respond from bitinstant. although they opened way transfer to Bitstamp.

Have your opened tickets via our main support channel?

bitinstant.com/contact

I did after receive email from bitinstant and see no funds in my bitstamp account.

The auto response notifies you that your issue is logged and our cs reps are working on your issue. Upon logging your issue it will not usually be solved immediately. Thanks for your patience.