Getting really frustrated. Had an account with Carvirtex. Been trying to figure out what my options are with Kraken. Sent a ticket 2 weeks ago. No response. I've tried recovering my password, username, even tried to sign up again. NOTHING!
All I want to do is be able to gain access to what I once had with Carvirtex.
Have you created a support request about this? If so, please post the number here or send it to me by DM.
I have. Ticket 247332
Originally sent May 4th.
So I guess over a couple weeks. I received this May 7th:
From: Kraken Support <
support@kraken.com>
Sent: May 7, 2017 8:01 PM
To: ********
Subject: Sorry we didn't get back to you yet - Kraken Support Ticket 247332
##- Please type your reply above this line -##
Hi,
Sorry that you haven't received a reply to this support ticket yet.
We have seen a huge wave of incoming support requests and it is currently taking us several days to respond.
We want to apologize for the slow service and to let you know that we are working around the clock to ensure everyone receives a response as soon as possible. Thanks for your patience.
The Kraken Team
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