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Yes, but while it is not resolved, it is just a matter of time. This is a big misunderstanding, we never intended to not pay, and hopefully it will be soon part of the past

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What's the reason for the delay then? And, if you "never intended to not pay" then what happened to your support?
It's interesting that you didn't respond until after there was a scam accusation. Shouldn't have let it get this far, especially with your ICO and all.
I hope it doesn't take until the end of your ICO to have this resolved.
Please address the concerns of your players and show us that BetOpen isn't just another scam-my sports book.