Help needed

Hello @BFG team
I have been happy with the strides taken until recently. I was able to invest early and trade on the BFG exchange and double my btc. June 2nd the site made withdrawal of BTC possible. When I withdrew my btc, planning to reinvest on the c-vex exchange, it showed "pending" and has continued to do so since. I am certain the wallet address I used is correct and so the problem is on your end. I have submitted a support query at the specified email address and was give a ticket (#1912, email: ioltersdorf@yahoo.com). Up to now, 3 1/2 days later, I have not recieved a response or my BTC. I know through reading posts on your Facebook site that I am not alone. I trust this will be resolved asap so that I can report you are a reputable exchange. I will update readers on this thread as to the response I get. I trust it will be timely and satisfactory.

Please respond asap

Thank you for all your hard work