Same thing happened to me today.
They say in the homepage that it takes around 3-5 days to get the coins transferred.
Hope to hear something from BGF Team soon.
When you say the same thing, do you mean you don't see a transaction either on your withdrawal request page?
I was fine with the 2-5 business day thing (not really, but meh...) my only concern is that I don't have a transaction Id or a status or anything.